Introduction
These Terms & Conditions (the “Terms”) set out the legally binding agreement between you and Winum (“Winum”, “we”, “our”, or “us”) in relation to your access to and use of the Winum online gaming and casino services (the “Services”). By visiting, registering an account, or otherwise using the Services offered by Winum, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other supplementary policies that may apply. These Terms are designed to ensure a safe, transparent, and compliant environment for online gaming, with a special focus on responsible gambling and protection of minors. You should read these Terms carefully before creating an account or engaging in any real-money gameplay, as they affect your legal rights and obligations. If you do not agree with any provision in these Terms, you must immediately stop using the Services and refrain from opening an account or placing any bets. The Services are intended for adults aged 18 years and above, and by continuing to use the platform, you confirm that you meet the legal age and eligibility requirements set out herein.
Winum operates as an online casino platform that offers various games of chance, including but not limited to slots, table games, live casino games, and other interactive gambling products. While some elements of the platform may be accessible without registration, real-money gambling and participation in promotions and bonuses require a valid player account. We are committed to maintaining high standards of security, fairness, and legal compliance, and therefore we may adjust these Terms from time to time to reflect regulatory changes or improvements in our Services. It is your responsibility to stay updated with the latest version of the Terms, which will always be available on our website. Continued use of the Services after any amendments to these Terms will be deemed as your acceptance of the revised Terms in full.
Acceptance of Terms
By accessing, browsing, registering, or otherwise using the Winum website or any associated applications, you expressly agree to be bound by these Terms in their entirety, as well as any other policies referenced herein or made available on our website. Acceptance of the Terms is deemed to occur at the moment you tick the acceptance box during registration or when you first make use of the Services, whichever happens earlier. You acknowledge that this agreement constitutes a legally binding contract between you and Winum and that any violation of these Terms may lead to actions including account suspension, termination, or legal proceedings where applicable. If you disagree with any clause, condition, or rule specified in these Terms, you must immediately discontinue access and refrain from any form of use of the Services provided by Winum. Your continued use of the platform is an ongoing affirmation that you meet all legal requirements, have read these Terms carefully, and fully accept all obligations, rules, and limitations described.
You also understand and agree that Winum may, from time to time, modify, update, or revise these Terms to reflect changes in applicable laws, regulatory guidance, industry best practices, or our internal policies. Any material changes will be posted on the website, and where appropriate, we may notify you by email, on-site message, or similar communication channels. However, it remains your responsibility to regularly review these Terms to ensure that you are aware of the current conditions governing your use of the Services. If any modification is unacceptable to you, your only recourse is to cease using the Services and close your account in accordance with these Terms. By continuing to use your account after the effective date of any changes, you unequivocally agree to be bound by the updated Terms and waive any claim that you did not receive notice of such changes.
Eligibility & Age Restriction (18+ only)
Access to the Winum Services is strictly prohibited for any person under the age of 18, or under the legal age for gambling in their jurisdiction, whichever is higher. By creating an account and using the platform, you represent and warrant that you are at least 18 years of age and have full legal capacity to enter into a binding agreement. We take underage gambling extremely seriously and employ various measures, including age verification and identity checks, to prevent access by minors. Parents and guardians are strongly advised to monitor the online activities of minors under their care and to use parental control tools to prevent access to gambling sites. Any attempt by a minor to create an account or participate in gambling activities will be considered a breach of these Terms and may be reported to relevant authorities where required. If we have reasonable grounds to suspect that you are underage or that your account is being used by a person under the age of 18, we reserve the right to suspend or terminate the account and withhold any funds until age verification is satisfactorily completed.
The risks associated with gambling for young people are significant, including increased vulnerability to addiction, financial harm, and adverse effects on mental and emotional well-being. Accordingly, our policies on underage gambling are strictly enforced and non-negotiable, and any violation may result in permanent exclusion from the platform. In jurisdictions where the minimum legal age for gambling is higher than 18, you must comply with the higher age requirement and refrain from using the Services if you do not meet that standard. We also emphasise that it is a criminal offence in many jurisdictions for minors to engage in gambling or for adults to facilitate gambling for minors, and we fully cooperate with legal authorities in combating such activities. By using Winum, you confirm that you are not accessing the Services from any location where online gambling is prohibited or where you do not meet the applicable legal age.
Account Registration
To participate in real-money gaming and access the full range of Services on Winum, you must register and open a personal player account (the “Account”). During the registration process, you will be required to provide accurate, complete, and up-to-date information, including but not limited to your full name, date of birth, address, email address, and phone number. You must ensure that all information you provide is truthful and not misleading, and you agree to promptly update any details that change over time. Failure to provide accurate and verifiable information may result in the refusal of your registration, suspension of access, cancellation of winnings, or closure of your Account. While Winum is sometimes described in general market discussions as a no KYC casino or associated with terms such as “Winum no KYC”, you expressly acknowledge and agree that we may, at our sole discretion and where legally required, conduct KYC (Know Your Customer) and verification checks at any time.
When creating your Account, you will be asked to choose a unique username and password, or similar login credentials, which you must keep confidential at all times. You are solely responsible for maintaining the security of your login details and for ensuring that no third party gains unauthorised access to your Account. Any activity conducted through your Account, whether authorised by you or not, will be assumed to have been performed by you, and you accept full responsibility for such actions. If you suspect that your Account has been compromised or that your login credentials have been disclosed to a third party, you must immediately notify us and change your password. We may also require you to provide identification documents, proof of address, payment method ownership, or other supporting materials as part of our security, anti-fraud, and anti-money laundering procedures. Failure to comply with such requests may lead to temporary or permanent suspension of your Account and withholding of funds, in alignment with applicable laws.
Deposits & Withdrawals
To play games for real money on Winum, you must deposit funds into your Account using one of the available payment methods listed on the website. All deposits must originate from a payment instrument that is registered in your name, such as a bank account, card, or e-wallet, and you must have the legal right to use that method. We do not extend credit or provide any form of financing for gambling purposes, and you must only deposit funds that you can afford to lose without causing financial difficulty. Deposits are usually processed instantly, but in certain cases, transactions may take longer due to banking processes, verification checks, or technical issues beyond our control. We are not responsible for delays caused by third-party payment providers, banks, or financial institutions, but we will reasonably assist you in resolving such issues where possible.
Withdrawals are subject to verification procedures, including but not limited to identity checks, proof of address, and confirmation of payment method ownership. In some cases, particularly if you have received large payouts or engaged in high-volume activity, we may be required by law or internal policy to perform enhanced due diligence before processing your withdrawal. We reserve the right to pay withdrawals through the same method used for deposits or through another method at our discretion, in order to comply with anti-money laundering and responsible gambling regulations. Processing times for withdrawals may vary depending on the payment method chosen, internal review processes, and any additional security checks that may be necessary. Any fees associated with deposits or withdrawals will be clearly indicated, and it is your responsibility to review such information before initiating a transaction.
Payment Methods Table
| Payment Method | Type | Deposit Availability | Withdrawal Availability | Approximate Processing Time |
|---|---|---|---|---|
| Credit/Debit Cards | Card | Yes | Yes | Deposits: Instant; Withdrawals: 1–5 business days |
| Bank Transfer | Bank | Yes | Yes | Deposits: 1–3 business days; Withdrawals: 2–7 business days |
| E-Wallets | Digital Wallet | Yes | Yes | Deposits: Instant; Withdrawals: Within 24–48 hours |
| Prepaid Vouchers | Voucher | Yes | No | Deposits: Instant; Withdrawals: Not applicable |
| Cryptocurrency | Digital Asset | Yes | Yes (where supported) | Deposits: Within minutes; Withdrawals: Within 24 hours (network dependent) |
The availability of specific payment methods may depend on your country of residence, regulatory conditions, and internal risk controls, and we Reserve the right to modify, add, or remove payment options at any time. Even where Winum may be referred to as Winum no KYC in informal contexts, you understand that certain payment methods and withdrawal amounts may trigger mandatory verification checks to ensure compliance with anti-money laundering and counter-terrorist financing regulations. You are responsible for any charges, fees, or currency conversion costs imposed by your bank, card issuer, or payment provider as a result of using our Services. In case of chargebacks, disputes, or reversed payments, we may suspend your Account, cancel any associated winnings, and recover outstanding amounts from subsequent deposits or future withdrawals. If we reasonably believe that a deposit or withdrawal is linked to fraud, abuse, or illegal activity, we may freeze the funds and report the transaction to the relevant authorities.
Bonuses & Promotions
From time to time, Winum may offer bonuses, free spins, promotional credits, loyalty rewards, or other incentives (collectively, “Bonuses”) to eligible players. These Bonuses may be subject to specific terms and conditions, including but not limited to wagering requirements, maximum bet limits, expiry dates, game restrictions, and withdrawal limitations, all of which will be clearly stated in the respective promotion details. By opting into a Bonus or participating in any promotional campaign, you acknowledge that you have read, understood, and agreed to the applicable Bonus terms, in addition to these general Terms. Each Bonus is intended for recreational use only and may not be abused, manipulated, or used in a manner that violates fair play principles or exploits technical or structural loopholes. We reserve the right to withhold or cancel Bonuses, adjust balances, or confiscate winnings derived from Bonus abuse or breach of promotional rules.
Unless stated otherwise, Bonuses are non-transferable and may only be used by the registered Account holder to whom they are granted. Certain Bonuses may be available only to new players, specific jurisdictions, or selected groups of users based on eligibility criteria defined by Winum. Wagering requirements specify how many times the Bonus amount (and, where applicable, the deposit amount) must be wagered before any associated winnings can be withdrawn, and failure to complete these requirements within the stipulated timeframe will result in the forfeiture of Bonus funds and related winnings. You are responsible for clarifying any doubt regarding the Bonus terms before participating, and you may contact customer support if you require assistance or explanation. In case of discrepancies between the promotional details and these Terms, the more specific Bonus terms indicated in the promotional offer shall prevail to the extent of the inconsistency.
Game Rules
Each game offered on the Winum platform is governed by its own set of rules, pay tables, and mechanics, which may be provided by us or our third-party game providers. Before placing any real-money bets, you are strongly advised to familiarise yourself with the specific rules of the game, including bet limits, winning combinations, special features, and payout structures. Many games offer a demo or practice mode, allowing you to understand the mechanics without risking real money, though certain jurisdictions may not allow access to such modes. You acknowledge that failing to understand the rules of a game does not entitle you to a refund or compensation, and any losses incurred as a result of your misunderstanding or misinterpretation of the game mechanics remain your sole responsibility. We reserve the right to add, modify, suspend, or remove any game from the platform at our discretion and without prior notice, including for reasons related to maintenance, regulatory changes, or technical improvements.
In the case of live casino games, where real dealers operate in real time, you agree to adhere to all table rules, betting procedures, and behavioural standards communicated by the game interface or dealer. Any form of abusive behaviour, disruptive conduct, or attempt to interfere with the proper functioning of the game may lead to your removal from the table and possible Account sanctions. In the event of a game malfunction, interruption, or communication error, the outcome of bets may be invalidated, and affected stakes may be refunded in accordance with the specific game provider’s terms. Our decision, or that of the game provider, regarding game outcomes, malfunctions, or disputes shall be final and binding, except where overridden by mandatory law. You understand that the rules, odds, and payouts of each game are available either directly within the game interface or through a dedicated information section, and it is your responsibility to review them prior to play.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment, in which all outcomes are determined by chance and not subject to manipulation. The majority of our digital games rely on a Random Number Generator (RNG) to ensure that game results are random, unpredictable, and independent from previous outcomes. Our RNG and game software are supplied by reputable providers and are periodically tested and certified by independent testing laboratories, where required by applicable regulations. These tests verify that the RNG produces statistically random results and that the return-to-player (RTP) values advertised for each game are accurate within acceptable margins over a long period of time. You acknowledge that, by their nature, games of chance involve inherent randomness and unpredictability, and there is no strategy, system, or method that can guarantee winnings or alter the fundamental house edge.
Any attempt by a player to manipulate game outcomes, exploit software bugs, use automated betting tools, or collude with other players to gain an unfair advantage is considered cheating and is strictly prohibited. If we have grounds to suspect unfair play, fraud, or abuse of any technical or structural vulnerability, we may suspend or close your Account, cancel pending bets, confiscate winnings, and report such behaviour to relevant authorities or industry bodies. We do not accept any liability for system or communication errors, lag, or downtime, though we will take reasonable steps to rectify any technical issues and minimise inconvenience to players. In the event of discrepancies between your screen display and our game server records, the official server records shall prevail and be considered final. By using the Services, you agree that the outcomes of games, as recorded and certified through our RNG and provider systems, are final and binding in all respects.
Responsible Gambling
Winum promotes responsible gambling as a core principle of its operations and is committed to providing tools, information, and support to help players maintain control over their gaming behaviour. Gambling should always be treated as a form of entertainment and not as a source of income or a solution to financial difficulties. You are encouraged to set personal limits for time and money spent on gambling and to be aware of the signs of problem gambling, such as chasing losses, neglecting responsibilities, or gambling with borrowed funds. Our platform includes a range of responsible gambling features, such as deposit limits, loss limits, session reminders, time-outs, and self-exclusion options, which are designed to help you manage your play. We strongly recommend that you use these tools proactively, especially if you feel that your gambling is becoming difficult to control.
Players who are concerned about their gambling habits, or who have friends or family members expressing concern, are encouraged to seek help as early as possible. Winum cooperates with independent organisations specialising in problem gambling support, providing information and access to resources such as counselling services, self-assessment tests, and educational materials. We also strive to ensure that marketing communications are responsible and do not target minors, vulnerable individuals, or those who have self-excluded or indicated gambling-related harm. It is important to remember that, although we provide tools and guidance, the final responsibility for gambling decisions remains with you. If you suspect that you may have a gambling problem, we advise you to immediately consider self-exclusion and reach out to specialised support services.
Tools & Features (table)
| Tool / Feature | Description | Availability | Intended Use |
|---|---|---|---|
| Deposit Limits | Allows you to set daily, weekly, or monthly maximum deposit amounts for your Account. | Available to all registered players | To control the amount of money you can deposit within a chosen period. |
| Loss Limits | Lets you cap the total net losses you can incur over a defined period. | Available where supported by system | To prevent excessive financial losses and promote budget discipline. |
| Session Reminders | Displays pop-up notifications after a selected period of gameplay. | Available in account settings | To remind you how long you have been playing and encourage breaks. |
| Cooling-off Periods | Temporarily suspends your ability to play for a short period (e.g., 24 hours to 30 days). | Available upon request | To help you step back from gambling when you feel at risk of overdoing it. |
| Self-Exclusion | Blocks access to your Account for an extended period (e.g., 6 months or more). | Available via support or account tools | To assist individuals who consider themselves problem gamblers or at high risk. |
Once a responsible gambling tool, particularly self-exclusion or cooling-off, is activated, it cannot be overridden until the selected period has expired, subject to applicable legal requirements. We will take reasonable steps to enforce these measures and prevent you from accessing your Account or receiving promotional materials during self-exclusion. However, you acknowledge that these tools rely on accurate information and your cooperation, and we cannot be held liable if you attempt to circumvent or manipulate responsible gambling settings. We reserve the right to impose limits or exclusions on your Account unilaterally if there are reasonable indications of gambling-related harm or risky behaviour. By using the responsible gambling features, you accept that certain functionalities of your Account, including access to games and promotions, may be restricted for your protection.
Support Resources
If you experience difficulties in controlling your gambling or feel that it is having a negative impact on your personal, financial, or social life, we strongly advise contacting professional support organisations. Our website may include links or references to independent agencies that specialise in gambling addiction counselling, such as national helplines, support groups, and online therapy services. These organisations typically offer confidential advice, self-assessment tools, and resources for both individuals affected by problem gambling and their families. You may also consult healthcare professionals, psychologists, or social workers who have experience in treating addictive behaviours. When using our platform from India, you should seek assistance from local or regional services that understand the cultural and legal context of gambling in your area.
To further assist, we provide educational information about responsible gambling, recognising warning signs, and setting healthy boundaries around gaming activities. This includes guidelines on how to budget gambling expenditure, avoid chasing losses, and balance gambling with other aspects of life. We encourage you to be honest with yourself about your gambling behaviour and to take immediate steps, such as self-exclusion, if you suspect a problem. Friends and family members who are concerned about a loved one’s gambling can also find guidance on how to approach the issue and encourage the person to seek professional help. While we are committed to supporting responsible gambling, Winum cannot replace professional treatment, and we emphasise that timely intervention by specialised services is often crucial for recovery.
Prohibited Activities
Your use of the Winum platform is subject to strict rules against any form of unlawful, fraudulent, or abusive conduct. You agree not to engage in any activity that violates applicable laws or regulations, including but not limited to anti-money laundering statutes, counter-terrorist financing measures, or tax obligations. Prohibited activities include, without limitation, opening multiple Accounts in your own name or using accounts registered in the names of third parties, making deposits from unauthorised or stolen payment methods, and participating in collusion or syndicate betting. You must not use the platform to transfer funds between players, facilitate money laundering, or engage in any behaviour that manipulates game outcomes, odds, or promotions for unfair advantage. Attempts to alter, hack, or interfere with the website, game software, or payment systems, including by using automated scripts, bots, or external tools to gain an edge, are strictly forbidden and may result in severe sanctions.
In addition, you must not post, transmit, or share any content on the platform that is defamatory, obscene, threatening, discriminatory, or otherwise in breach of applicable laws or community standards. Harassment of other players, abuse of customer support staff, or any form of hate speech will not be tolerated and may lead to immediate Account closure. You may not sell, transfer, or assign your Account, nor may you use another person’s Account to access the Services. Any attempt to circumvent country restrictions, self-exclusion measures, or technical controls by using VPNs, proxies, or false information is considered a serious violation of these Terms. We reserve the right to investigate any suspected breach of these rules, report findings to regulatory or law enforcement authorities, and cooperate fully with such bodies in any resulting proceedings.
Restricted Countries (table)
Certain jurisdictions prohibit or regulate online gambling in ways that prevent Winum from offering its Services there. It is your responsibility to ensure that you are not accessing the platform from a country or territory where online gambling is illegal or where we do not currently operate. The list below is indicative and may not be exhaustive, as laws and regulations can change without prior notice. We reserve the right to restrict access, refuse registrations, or block transactions from any jurisdiction if we determine that doing so is necessary for legal or regulatory reasons. Where you access the Services from a restricted country, any bets placed, winnings received, or promotions claimed may be deemed void and subject to confiscation.
| Country / Territory | Status | Notes |
|---|---|---|
| United States of America | Restricted | Players from this jurisdiction are not permitted to register or play for real money. |
| United Kingdom | Restricted | Access may be blocked due to local licensing requirements and regulations. |
| Singapore | Restricted | Online gambling is heavily regulated and generally prohibited. |
| United Arab Emirates | Restricted | Local laws prohibit most forms of gambling, including online services. |
| North Korea | Restricted | Online gambling services are not permitted. |
| Other Specifically Sanctioned Countries | Restricted | Includes countries subject to international sanctions or embargoes from time to time. |
The status of any country or territory may change, and Winum may introduce additional restrictions, such as blocking certain games or payment methods for specific regions. You acknowledge that the legality of online gambling varies across jurisdictions, and you are solely responsible for complying with the laws that apply to you. If you are uncertain about the legal status of online gambling in your location, you should seek independent legal advice before registering or placing any bets. We disclaim any liability for your use of the Services in breach of local laws and may take steps to recover any funds paid out in such circumstances. Access from India or any other country is subject to continuous review in light of evolving legal frameworks and regulatory guidance.
Privacy & Data Protection
Winum is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. By using the Services, you consent to the collection, processing, and storage of your personal information in accordance with our Privacy Policy, which forms an integral part of these Terms. We collect personal data such as your name, contact details, date of birth, account activity, payment information, and technical data related to your device and browsing behaviour. This information is used for purposes including account management, transaction processing, customer support, responsible gambling monitoring, anti-fraud and anti-money laundering compliance, and improvement of our Services. We may also use your contact details to send service-related communications, security alerts, and, where you have provided consent, marketing materials about our products and promotions.
Your personal data may be shared with carefully selected third parties, such as payment processors, identity verification providers, game suppliers, analytics services, and regulatory authorities, strictly on a need-to-know basis. Such third parties are required to handle your data securely and in compliance with applicable data protection laws and contractual safeguards. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration, including encryption, access controls, and regular security reviews. However, you acknowledge that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data. You have certain rights with respect to your personal data, which may include the right to access, correct, or delete your information, subject to legal and regulatory constraints that require us to retain particular data for specified periods.
Account Suspension & Termination
Winum reserves the right to suspend, restrict, or terminate your Account at any time and for any justified reason, including but not limited to suspected fraud, breach of these Terms, chargebacks, or failure to pass verification checks. During a suspension, you may be prevented from making deposits, placing bets, participating in promotions, or accessing certain sections of the platform, while we investigate the matter. If the investigation confirms a serious violation or ongoing risk, we may decide to permanently close your Account, confiscate funds obtained through unlawful or abusive activity, and, where appropriate, report the case to relevant authorities. You will be notified, where feasible, of the decision to suspend or terminate your Account and informed of any steps required to resolve the situation or withdraw remaining legitimate balances. However, we may be legally restricted from providing full details in cases involving suspected money laundering, fraud, or other criminal activities.
You may also choose to close your Account at any time by contacting customer support, provided that no outstanding investigations, disputes, or regulatory obligations are pending. Before closing your Account, you should withdraw any remaining balance that is not subject to wagering requirements or legal restrictions. Account closure is distinct from self-exclusion for responsible gambling purposes, and if you wish to prevent future access due to gambling concerns, you should specifically request self-exclusion. In cases where an Account has been inactive for an extended period, we may classify it as dormant and apply specific terms such as administrative fees or eventual closure, in line with applicable regulations and our internal policies. Any such conditions will be disclosed to you in advance or through our published policies on dormant accounts.
Limitation of Liability
To the fullest extent permitted by applicable law, Winum, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Services. This includes, without limitation, loss of profits, loss of data, interruption of business, or damage to reputation, whether based on contract, tort, negligence, or any other legal theory. Our total aggregate liability to you for any claim or series of related claims shall not exceed the total amount of deposits you have made to your Account during the six months preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under mandatory law. You acknowledge that gambling entails financial risk and that you may lose money, and you agree that you will not hold us responsible for such losses, provided that we have complied with our legal and contractual obligations.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, interruptions in telecommunications or power supply, technical failures of third-party systems, or regulatory interventions. While we endeavour to maintain continuous access to the platform, we do not guarantee that the Services will be free from interruptions, errors, or defects, and you accept that occasional downtime may occur for maintenance, security updates, or unforeseen technical issues. You are responsible for ensuring that your computer, mobile device, internet connection, and software are compatible with our platform and adequately protected against malware or unauthorised access. We shall not be liable for any losses or damages arising from your failure to maintain appropriate security measures or from unauthorised use of your Account due to your negligence. By using the Services, you agree to indemnify and hold Winum harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the platform.
Complaints & Dispute Resolution
If you have a complaint regarding the Services, including but not limited to the functioning of games, processing of transactions, or conduct of customer support, you should first contact our support team through the channels indicated on the website. When submitting a complaint, you must provide clear and accurate information, including your Account details, a detailed description of the issue, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint within a reasonable timeframe and strive to investigate and respond as promptly as possible, normally within time limits set by applicable regulations or internal policies. In some cases, particularly complex or technical issues, additional time may be required to complete a thorough investigation, and we will keep you informed of the progress where feasible. We will make every reasonable effort to resolve complaints fairly and transparently, taking into account the Terms, game rules, and any relevant legal or regulatory requirements.
If, after following our internal complaints process, you remain dissatisfied with the outcome, you may have the option to escalate the dispute to an independent dispute resolution body or alternative dispute resolution (ADR) service, where such mechanisms are available and applicable to your jurisdiction. Details of any ADR scheme with which we cooperate will be provided upon request or as indicated in relevant policies on our website. You should note that the decision of such a body may be binding or non-binding depending on the applicable framework, and you retain the right to pursue legal remedies through the courts where permitted. However, we encourage you to fully exhaust our internal procedures before seeking external resolution, as many issues can be addressed more quickly and efficiently through direct communication. Please be aware that abusive, vexatious, or fraudulent complaints, or repeated frivolous claims, may result in limitations on your access to support and, in serious cases, actions against your Account.
Governing Law
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable to the operating entity behind Winum, without regard to conflicts of law principles. The choice of governing law does not affect your rights under mandatory provisions of the laws of your country of residence where such laws are applicable and cannot be waived by contract. By using the Services, you agree that any disputes, controversies, or claims that cannot be resolved amicably through our complaints and dispute resolution procedures shall be submitted to the competent courts of the jurisdiction under whose laws these Terms are governed, unless otherwise required by mandatory local law. You may also have additional rights to bring actions in the courts of your place of habitual residence, to the extent that such rights are guaranteed by consumer protection laws or other statutory provisions.
Nothing in this section shall prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or other legitimate interests pending final resolution of the dispute. You are responsible for ensuring that your use of the Services complies with all applicable laws in your jurisdiction, and you agree to indemnify us against any liability arising from your unlawful use of the platform. If you access the Services from India, you must be aware of the evolving regulatory landscape for online gaming and comply with any central or state-specific rules that may apply. We may adjust our offerings, terms, or access for players from particular regions in response to legal developments and regulatory guidance, and your continued use of the Services signifies acceptance of such adjustments.
Final Provisions
These Terms & Conditions constitute the entire agreement between you and Winum regarding your use of the Services and supersede any prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the same subject matter. If any provision of these Terms is found by a competent authority to be invalid, illegal, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision, and no waiver shall be effective unless it is expressly stated in writing. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity in connection with a merger, acquisition, corporate reorganisation, or sale of assets, subject to applicable law.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including the availability of specific games, features, or promotions, for business, technical, or regulatory reasons. Any notices or communications required under these Terms may be provided electronically, through email, on-site messaging, or postings on the website, and will be deemed received upon dispatch or publication. You are responsible for regularly checking your registered email account and our website for updates or notices relevant to your use of the platform. By continuing to use the Services, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety and that you will abide by all rules and policies applicable to your participation in online gaming on Winum. If you do not accept these Terms or any future modifications, you must immediately cease using the Services and close your Account in accordance with the procedures set out above.
